Do Melody Law Beauty products contain parabens?
- Melody Law Beauty product are paraben-free.
Does Melody Law Beauty test on animals?
- No, Melody Law Beauty is a cruelty-free brand. We never test products or ingredients on animals, nor do we allow suppliers to conduct testing on our behalf.
Are Melody Law Beauty products are safe to use during pregnancy or nursing?
- Your well-being is a top priority for us. While our products boast high-quality ingredients, we always recommend consulting your physician about the use of our products during pregnancy or while nursing. Check out the 'Ingredients' tab on each product's description page, and make sure to consult with your physician before achieving that radiant glow.
Where can I access details about your ingredients?
- You will find the complete list of ingredients for each Melody Law Beauty product on its respective product page.
What is the shelf life for both opened and unopened cosmetic products?
- Unopened items generally have a lifespan of approximately three years when stored in cool, dry conditions, though this may vary for each specific product. Opened products are recommended to be used within a specified time frame, which can be found indicated by the period after the opening symbol on each product ( An icon with a number that indicates how many months the product will be fresh after opening.).
SHIPPING & RETURN
I've received a damaged item. What should I do?
- Upon receiving your order, please carefully inspect the package for any potential damage that may have occurred during shipment. While some wear on the shipping carton is normal, if you find damage to the item(s) inside, kindly retain the box, packing materials, and the damaged items. Contact us promptly for assistance via email at email@example.com. If retaining the contents is impractical due to the extent of damage, handle them with care, take a photo of the damaged item(s), and then safely discard the compromised contents.
What if my package is lost, stolen, or appears to be tampered with?
- Melody Law Beauty/Melody Law Jewelry assumes no responsibility for lost, stolen, or tampered packages once they have been shipped. In the event that your tracking number indicates delivery but you haven't received the package, or if the package shows signs of tampering, please contact the shipping carrier with your tracking number for further assistance.
Please note that Melody Law Beauty/Melody Law Jewelry actively monitors claims related to lost, missing, incorrect, or damaged items to prevent misuse. It is crucial to report any issues with lost, missing, incorrect, or damaged items immediately upon receiving the shipment. Additionally, damaged or incorrect items, along with all packaging, must be retained. Melody Law Beauty/Melody Law Jewelry reserves the right to limit or deny reshipment or credit for orders/items in such instances.